If your contributions don't match up

KiwiSaver doesn't work like a bank. Your contributions won't arrive in your account the next day, and they won't always arrive as a single payment.

You might notice that the amounts going out of your pay don't match your KiwiSaver statements. The reason for this is that KiwiSaver doesn't work like a bank. 

Your contributions won't arrive in your account the next day, and they won't always arrive as a single payment. Because of that, it can be tricky to match up the amounts taken out of your pay with the amounts going into your KiwiSaver account. But don't worry – it will all balance in the end.

How long does it take?

When you join KiwiSaver

There's an initial delay when you first join KiwiSaver. Inland Revenue must hold your contributions for 3 months from the date of your first contribution before transferring them to your KiwiSaver provider. Your $1,000 kick-start (if you were eligible) will be paid to your provider at the same time.

When making contributions

Ongoing contributions also take about 3 months to reach your KiwiSaver account. It can take longer if Inland Revenue needs to check any information with your employer.

Find out more about the contributions process.

What if the amounts don't match?

If you're employed, your KiwiSaver contributions are paid by your employer to Inland Revenue, and then on to your KiwiSaver provider. The information sent by your employer to Inland Revenue also includes PAYE, child support, student loan payments and more. 

Because of the way this process works, the amounts you see in your account won't always match the amounts contributed from your pay.

Common things you might notice include:

  • your contribution showing as several smaller payments
  • your employer and employee contributions arriving in your account on different dates.

This is especially likely to happen if:

Delays or unusual payment amounts can also happen if your employer:

  • files late
  • doesn't pay enough money to Inland Revenue
  • makes an error when they file.

How do you check your KiwiSaver account?

You can compare your payslips against the statements your KiwiSaver provider sends you. Or you can check online with My KiwiSaver - login or register at the top right of this page. 

How often should you check your KiwiSaver account?

It's a good idea to check that the right amount of money is going into your KiwiSaver account. Keep in mind that it does take about 3 months for contributions to be processed.

It's best to check the amounts every 6 months. By then, the timing differences should have worked themselves out.

What if the amounts still don't balance?

If, after 6 months, you check your account and still think the amounts are wrong, you can call Inland Revenue on 0800 KIWISAVER (0800 549 472).